FAQ

General
NetPal is a mobile app primarily developed for business professionals. Download and install the app on Android mobile from Google Play Store or on iPhone from Apple App Store. Alternatively, you may use out Web App with limited features using https://netpal.app. Provide your mobile number and verify it using a secure code received in a text message. This is required to allow access only to legitimate users and protect them from fraudsters.

Please make sure that your smartphone or tablet has the following configuration:

  • OS: Android v5.1+ or iOS v12.0+
  • Memory (RAM): 2 GB or more
  • Local storage space: 100 MB or more (Recommended)
  • WiFi or Data connection

If your smartphone does not meet the minimum requirements mentioned above, then you will not be able to find or download the NetPal App.

NetPal App requests the following device permissions:

Check Internet Connection Status. Most of the functionality provided by our App requires internet connectivity. This necessitates your device to be online to complete the actions successfully. App prompts you as soon as your internet connections drops.

Access Camera. This permission is required to capture and upload pictures for your Business Profile and posting business requirements. Your pictures are saved in the local storage of your device as well as uploaded to our servers in the cloud.

Access Photo Library. This permission is required to read your pictures in the local storage which can be selected for your Business Profile and while posting business requirements. Your pictures are uploaded to our servers in the cloud. The write permission is needed to download and store the profile picture or event ticket images to the local strorage of your device.

Open main menu by tapping the menu icon at the top-left corner. Your Profile menu will open your profile in view mode. Tap the menu icon on the top-right corner and tap Edit Profile menu item to open the profile in Edit mode. You can edit each sub section therein and fill in the details as necessary.

Yes, you can add up to three businesses to your business profile. Open the business profile in edit mode and scroll to Your Businesses section. Tap Add button to add another business to your profile.

The business details provided at the time of account creation are considered as your Primary Business. It is shown as first item in the list of businesses with a flag icon next to it. You can set any one of your multiple businesses as Primary. Its location is used as your primary location.


Referral Exchange
On your app Home page, tap Post Your Need. A new form to submit your business need will be shown.
  • Select the relevant business category.
  • Fill up the Title of your requirement and its Details.
  • You can attach a picture by tapping the camera icon
  • Toggle on / off the visibility of your identity.
  • Toggle on / off the visibility of your post to global audience.
  • Tap Set Need Location to open a map and set the location of your business requirement.
  • You can add private notes for your future reference. (optional)
  • Save and publish your post by tapping Save button at the top-right corner of the screen.

You will see a heart icon on every card on the Referral Exchange list. Tapping this icon will add that post to your favorites list and its icon will fill with red color .

You can shortlist up to 20 posts. To view your favorites, go to Main Menu    Your Exchange    Your Posts    Favorite tab.

Go to Main Menu    Your Exchange    Your Posts   to view the list of your own Live and Expired posts (Needs & Offers).

You can perform various actions like Edit the Post, Check its location, View responses received, Share it to people outside app, Manage global visibility, Manage your profile pisibility, etc.

When you open the NetPal App, you land up on the Home page. Tap Referral Exchange to see a page with three tabs - Local, Relevant, and Gloabl. The Relevant tab lists all the posts that match with your business profile.

Please note, in order to view the most relevant posts, you must provide correct Business Category and Keywords in your Business Profile. Open your profile in Edit mode. Scroll down to Business Details sub-section of your business under Your Businesses section. Tap Edit icon to add the desired details.

Please keep the Keywords list short. Add a comma separated list of most important keywords related to your business domain. This will increase the relvance of posts shown to you under Referral Exchange.

If the serviceable location of the requirements (Need or Offer) is from your country then such posts are shown under Local tab. If it is outside your country then such posts are shown under Global tab. However, Show to Global Audience option must be set ON for such Global posts.

The relevant posts are fetched based on your Business Category and Keywords. This is a subjective search. If your keywords are general or quite common across the categories, then posts from other categories might match with such keywords which are actually not relevant to you. In such cases, you can either keep most niche keywords in your business profile or filter the relevant posts further by searching desired keywords within that list.

You can open the Filter page by tapping icon shown at the top-right corner of the Relevant Posts page.

Go to Home or open Your Networking from the Main Menu and tap Search People. This will open a search page that has multiple search filters viz. Search people by Name, Company, or Business.

Name filter: Find people by their first name, last name, or both.

Company filter: Find people by a company name with which they are associated as employee, associate, or vendor.

Business filter: Find people using a particular keyword related to a business cateogry or domain.

You will see Referral Statistics widget at the bottom of the App Home page. The numbers shown here are calculated using your referral exchange activities only. Each row signifies the details as explained below.

Received Section:

  • Total Received: Total number of referrals given to you by other NetPal users either directly and by replying to your needs and offers posted under Referral Exchange.
  • Total Converted: Total number of referrals that got converted into new business or successfully served your needs.
  • Against Requests: Total number of referrals received only against your needs and offers posted under Referral Exchange.
  • Revenue Received: Total Amount (in your default currency) indicating the revenue earned by you through the received referrals.
  • Commission Paid: Total Amount paid (in your default currency) towards commission or brokerage while serving your needs or converting your offers into new business.
  • Fees Paid: Total Amount paid (in your default currency) in purchasing the referred person's contact details.

Given Section:

  • Total Given: Total number of referrals given by you to other NetPal users either directly and by replying to their needs and offers posted under Referral Exchange.
  • Total Converted: Total number of referrals that got converted into new business or successfully served the needs.
  • Against Requests: Total number of referrals given only against the needs and offers posted under Referral Exchange by other NetPal users.
  • Commission Received: Total Amount received (in your default currency) towards commission or brokerage while serving the needs or converting the offers into new business.
  • Fees Received: Total Amount received (in your default currency) after selling the referred person's contact details.
  • Revenue Given: Total Amount (in your default currency) indicating the revenue earned by others through the referrals given by you.


Referral Networking

Any organization can form an independent Referral Network on NetPal platform. A Group is an online presence for organizational members working for a common cause or a goal. And a Network is a collection of such Groups.

You can search and view the posts of your Group members or Network members using Filters on the Referral Exchange.

NetPal is a universal collection of multiple networks on a single platform.

Our customer support team assists organizations to form their own network on NetPal. It can be done by simply submitting a request via NetPal App. You should have the following information handy before requesting a new network setup:

  • Proposed Name of the network
  • Name of the proposing organization
  • Office Address of the organization
  • Name & Designation of the primary contact person
  • Phone Number of the organization or primary contact person
  • Email Address of the organization or primary contact person
  • Network Logo (.jpeg image)
  • List of Network Administrators (Full Name and Mobile Number)
  • List of Groups to be formed under this network
  • List of Administrators for each group (Full Name and Mobile Number)
  • Details about the network to be shown on its main page

Once you are ready with the above information, follow the below mentioned steps to set up a network for your business association or organization:

  1. Tap Help on the main menu -> Tap Request to add my network -> Fill up the requested details and submit.
  2. Our team will review your request and our representative will contact you for any clarifications and supporting documentation to fulfil your request.
  3. Once the basic requirements are fulfilled, your network will be setup. The primary contact person of the organization will get Chief Admin rights of the network. The Chief Admin and Network Admins will be able to manage the operations from Networks page.
  4. Chief Admin has various rights like update Network Information like Contact Number, Email Address, Office Address, Network Logo, and so on. She can add up to 10 Network Admins, set title (or designation) to each authority per organization's structure.
  5. Network Admins can form up to 1000 Groups inside a Network. A primary contact person of the Group is assigned Chief Admin rights of the Group.
  6. The Network Admins and Group Admins can add existing NetPal members to the groups by using Add Members menu on Group Info page. Or they can invite people who are not part of the NetPal network to join their group by:
    • using the Invite via Link menu on the Group Info page, or
    • sending a Group Invite to individuals by providing their Names and Phone Numbers.
    Group Invites can be shared via WhatsApp messages, emails, or text messages.
  7. Each network group can have up to 1000 members. Thus, a single network can accommodate up to one million members.

A Power Team is a private list of professionals who are from your work domain but do not compete with you. They are complementary to your prefession and have potential to bring new opportunities to you.

You can search people and shortlist them by tapping the power team icon on their profile page. These shortlisted professionals appear under your Power Team which is owned and managed by you. This list is not visible to anybody except you.

You can search and view the posts of your Power Team members by using the Filters on the Referral Exchange page. Thus, you can keep a close watch on the ongoing business, team up to spin-off new opportunities, and work closely as a cohesive unit.

A Power Team has a power of building an entire ecosystem of your industrial vertical.


Messaging

Members can post their business requirements without disclosing their identity. In this case you cannot see their profile or contact details. However, you can initiate a chat with such post owners by tapping on the chat icon on the Requirements Card.

To view all your chat threads, go to Messages or tap on notifications icon on Home page.

Certain mobile devices might have problems receiving in-app messages when NetPal app is closed. This depends on what device you're using.

To ensure you keep receiving in-app messages, you'll need to update the auto-start settings on your device so that the NetPal app comes out of doze mode whenever a new message arrives. Please note that the access to auto-start setting will vary depending on your device manufacturer, model, and the operating system version.

Please make sure that NetPal app is not optimized for battery saving (Doze feature). This setting is found on most devices by tapping Settings -> Battery -> Battery Optimization. Make sure NetPal is on the list of apps “excluded” from optimization.

Tap the Messages menu from the Main Menu. This will open the messages page with three tabs viz. Network, Posts, and People.

  • Network tab contains all of the notification threads created by the system, your networks, and your groups.
  • Posts tab contains all of the chat threads that are created when you respond to the business requirements posted by others or when others respond to your posts.
  • People tab contains all of the chat threads that are initiated by you via public profile of others or initiated by others via your public profile.

Slide the chat thread to the left and you will see Delete option. Tapping this option will delete that particular chat thread along with all its messages.

Edit your profile. Tap Main Menu    My Profile    Edit Profile.
Scroll to Privacy section at the bottom. Tap the edit icon .
You will be able to change the preferences for Mobile Privacy, Email Privacy, and Communication mode.

Miscellaneous

You can permanently delete your account via Edit Profile section. Click the Delete Account button therein and follow the onscreen instructions to initiate the account deletion.

Please refer to our Privacy Policy to know more about account closure, data retention, and deletion.