FAQ

Yes, you can add up to three businesses to your business profile. Open the business profile in edit mode and scroll to Your Businesses section. Tap Add button to add another business to your profile.

The business details provided at the time of account creation are considered as your Primary Business. It is shown as first item in the list of businesses with a flag icon next to it. You can set any one of your multiple businesses as Primary. Its location is used as your primary location.

• Select the relevant business category.
• Fill up the Title of your requirement and its Details.
• You can attach a picture by tapping the camera icon
• Toggle on / off the visibility of your identity.
• Toggle on / off the visibility of your post to global audience.
• Tap Set Need Location to open a map and set the location of your business requirement.
• You can add private notes for your future reference. (optional)
• Save and publish your post by tapping Save button at the top-right corner of the screen.

You will see a heart icon on every card on the Referral Exchange list. Tapping this icon will add that post to your favorites list and its icon will fill with red color .

You can shortlist up to 20 posts. To view your favorites, go to Main Menu    Your Exchange    Your Posts    Favorite tab.

Go to Main Menu    Your Exchange    Your Posts   to view the list of your own Live and Expired posts (Needs & Offers).

You can perform various actions like Edit the Post, Check its location, View responses received, Share it to people outside app, Manage global visibility, Manage your profile pisibility, etc.

When you open the NetPal App, you land up on the Home page. Tap Referral Exchange to see a page with three tabs - Local, Relevant, and Gloabl. The Relevant tab lists all the posts that match with your business profile.

Please note, in order to view the most relevant posts, you must provide correct Business Category and Keywords in your Business Profile. Open your profile in Edit mode. Scroll down to Business Details sub-section of your business under Your Businesses section. Tap Edit icon to add the desired details.

Please keep the Keywords list short. Add a comma separated list of most important keywords related to your business domain. This will increase the relvance of posts shown to you under Referral Exchange.

If the serviceable location of the requirements (Need or Offer) is from your country then such posts are shown under Local tab. If it is outside your country then such posts are shown under Global tab. However, Show to Global Audience option must be set ON for such Global posts.

The relevant posts are fetched based on your Business Category and Keywords. This is a subjective search. If your keywords are general or quite common across the categories, then posts from other categories might match with such keywords which are actually not relevant to you. In such cases, you can either keep most niche keywords in your business profile or filter the relevant posts further by searching desired keywords within that list.

You can open the Filter page by tapping icon shown at the top-right corner of the Relevant Posts page.

Go to Home or open Your Networking from the Main Menu and tap Search People. This will open a search page that has multiple search filters viz. Search people by Name, Company, or Business.

Name filter: Find people by their first name, last name, or both.

Company filter: Find people by a company name with which they are associated as employee, associate, or vendor.

Business filter: Find people using a particular keyword related to a business cateogry or domain.

You will see Referral Statistics widget at the bottom of the App Home page. The numbers shown here are calculated using your referral exchange activities only. Each row signifies the details as explained below.

Received Section:

• Total Received: Total number of referrals given to you by other NetPal users either directly and by replying to your needs and offers posted under Referral Exchange.
• Total Converted: Total number of referrals that got converted into new business or successfully served your needs.
• Against Requests: Total number of referrals received only against your needs and offers posted under Referral Exchange.
• Revenue Received: Total Amount (in your default currency) indicating the revenue earned by you through the received referrals.
• Commission Paid: Total Amount paid (in your default currency) towards commission or brokerage while serving your needs or converting your offers into new business.
• Fees Paid: Total Amount paid (in your default currency) in purchasing the referred person's contact details.

Given Section:

• Total Given: Total number of referrals given by you to other NetPal users either directly and by replying to their needs and offers posted under Referral Exchange.
• Total Converted: Total number of referrals that got converted into new business or successfully served the needs.
• Against Requests: Total number of referrals given only against the needs and offers posted under Referral Exchange by other NetPal users.
• Commission Received: Total Amount received (in your default currency) towards commission or brokerage while serving the needs or converting the offers into new business.
• Fees Received: Total Amount received (in your default currency) after selling the referred person's contact details.
• Revenue Given: Total Amount (in your default currency) indicating the revenue earned by others through the referrals given by you.

Any organization can form an independent Referral Network on NetPal platform. A Group is an online presence for organizational members working for a common cause or a goal. And a Network is a collection of such Groups.

You can search and view the posts of your Group members or Network members using Filters on the Referral Exchange.

NetPal is a universal collection of multiple networks on a single platform.

A Power Team is a private list of professionals who are from your work domain but do not compete with you. They are complementary to your prefession and have potential to bring new opportunities to you.

You can search people and shortlist them by tapping the power team icon on their profile page. These shortlisted professionals appear under your Power Team which is owned and managed by you. This list is not visible to anybody except you.

You can search and view the posts of your Power Team members by using the Filters on the Referral Exchange page. Thus, you can keep a close watch on the ongoing business, team up to spin-off new opportunities, and work closely as a cohesive unit.

A Power Team has a power of building an entire ecosystem of your industrial vertical.

Members can post their business requirements without disclosing their identity. In this case you cannot see their profile or contact details. However, you can initiate a chat with such post owners by tapping on the chat icon on the Requirements Card.

To view all your chat threads, go to Messages or tap on notifications icon on Home page.

Tap the Messages menu from the Main Menu. This will open the messages page with three tabs viz. Network, Posts, and People.

• Network tab contains all of the notification threads created by the system, your networks, and your groups.
• Posts tab contains all of the chat threads that are created when you respond to the business requirements posted by others or when others respond to your posts.
• People tab contains all of the chat threads that are initiated by you via public profile of others or initiated by others via your public profile.

Slide the chat thread to the left and you will see Delete option. Tapping this option will delete that particular chat thread along with all its messages.

You can permanently delete your account via Edit Profile section. Click the Delete Account button therein and follow the onscreen instructions to initiate the account deletion.

Please refer to our Privacy Policy to know more about account closure, data retention, and deletion.